Precision Response Corporation Signs a Three-Year Contract To Provide Customer Care for AARP PR Newswire -- April 24, 2003 FORT LAUDERDALE, Fla., April 24 /PRNewswire/ -- Precision Response Corporation (PRC), a leading provider of outsourced consumer care services, announced today that it has been awarded a three-year contract to provide contact center services to AARP. PRC is a division of USA Interactive (Nasdaq: USAI). (Photo: http://www.newscom.com/cgi-bin/prnh/20020515/USAILOGO) Under the terms of the agreement, PRC will provide an integrated solution that encompasses multiple facets of AARP's contact center operations. PRC Consumer Care Specialists will handle inbound and outbound teleservices from PRC's Sunrise, Florida facility as well as handle AARP's electronic and conventional mail processing needs. PRC has also created a speech recognition and IVR solution to add another layer of teleservices support for AARP's valuable members. "AARP members are the cornerstone of our organization. Their satisfaction is the focal point of our mission," commented Ava Baker, AARP's Director of Member Service. "In searching for a new customer care provider, our standards were clearly high. We selected PRC because they not only met our criteria, but also have a proven track record for meeting similar needs. I am looking forward to taking our customer care operations to a new level with PRC." "PRC is proud to support the members of AARP and is looking forward to a long-standing relationship with them," said Thomas Cardella, PRC's Chairman and CEO. "Throughout the sales and project development process, it has become apparent that the operational philosophies of our two organizations are very much aligned. I am confident that the combination of PRC's consumer expertise with AARP's exceptional services will lead to a successful partnership." AARP is a non-profit, nonpartisan membership organization dedicated to making life better for people 50 and over. AARP provides information and resources; engages in legislative, regulatory and legal advocacy; assist members in serving their communities; and offers a wide range of unique benefits, special products, and services for its members. These include AARP The Magazine, published bimonthly, AARP Bulletin, the monthly newspaper; Segunda Juventud, the quarterly newsletter in Spanish; NRTA live and learn, the quarterly newsletter for 50+ educators; and the Web site, www.aarp.org. AARP has staff offices in all 50 states, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands. Precision Response Corporation (PRC), a division of USA Interactive, manages customer relationships for some of the world's leading corporations. With over 20 years of experience, PRC is a trusted outsourced provider of solutions such as Inbound/Outbound Teleservices, Email Management, Employee Care, IVR, Web Services and Fulfillment, each fully integrated to maximize service and quality. PRC is also a Strategic Platform Partner of Siebel Systems, Inc. for Customer Relationship Management (CRM) software. The Company's domestic operations include subsidiaries: Access Direct Telemarketing, a proactive consumer sales company and Hancock Information Group, a business-to-business lead generation company. Internationally, PRC offers its services in voice and web-enabled centers in both India and the Philippines. PRC's clients include American Express, AT&T, British Airways, DIRECTV, Federal Express and priceline.com. Headquartered in Ft. Lauderdale, Florida, the Company employs over 8,000 Consumer Care Representatives worldwide. For more information, visit www.prcnet.com. CONTACT: Glen Calder, +1-561-750-9800, ext. 16, or GCalder@transmediagroup.com