Precision Response Corporation Promotes Miguel Ramos to Vice President of Strategic Planning PR Newswire -- February 20, 2003 FORT LAUDERDALE, Fla., Feb. 20 /PRNewswire/ -- Precision Response Corporation (PRC), a leading provider of outsourced customer care services, has announced today the promotion of Miguel Ramos to Vice President of Strategic Planning reporting directly to Stephen Ferber, PRC's General Counsel and EVP of Strategic Planning. Ramos will be responsible for driving PRC's Vision and Strategic Plan, while continuing his leading role in Alliance Development, Mergers & Acquisitions and Global Development responsibilities. (Photo: http://www.newscom.com/cgi-bin/prnh/20020515/USAILOGO ) Ramos joined PRC in 1991 as a Customer Service Representative at the age of 19. At the time, PRC had only one contact center and about 100 employees. Today PRC has 22 call centers globally and over 10,000 employees. PRC executives were so impressed with Ramos that they moved him to Quality Assurance to monitor other representatives. Ramos was soon placed in charge of designing a training department where he created a Scripting and Development division. "Every job to which I was promoted didn't previously exist," said Miguel Ramos. "I'm always looking for new challenges to grow PRC and eager to deliver a vision and strategic plan that will take PRC to the next level." "Not only is Ramos a perfect example of promoting from within, but he's played an essential role in the success of PRC," said Tom Cardella, PRC's Chairman and CEO. "There is no one more qualified and talented than Miguel Ramos to create the Vision and Strategic Plan for PRC as we strengthen our command of the CRM and consumer care industry." In 1996, Ramos continued his scorching ascent up the corporate ladder when he designed PRC's Sales Support Division, in which he helped create proposals and build winning sales teams. A year later, Ramos tried his hand in technology and was able to help produce PRCNetcare, which became a revolutionary tool for the CRM and Consumer Care industry. Most recently, Ramos was promoted to and continues to be in charge of PRC's Corporate Development division, which includes Mergers & Acquisitions and forming major business alliances. About PRC Precision Response Corporation (PRC), a division of USA Interactive, manages customer relationships for some of the world's leading corporations. With over 20 years of experience, PRC is a trusted outsourced provider of solutions such as Inbound/Outbound Teleservices, Email Management, IVR, Web Services and Fulfillment, each fully integrated to maximize service and quality. PRC is also a Strategic Platform Partner of Siebel Systems, Inc. for Customer Relationship Management (CRM) software. The Company's domestic operations include subsidiaries: Access Direct Telemarketing, a proactive consumer sales company and Hancock Information Group, a business-to-business lead generation company. Internationally, PRC offers its services in voice and web-enabled centers in both India and the Philippines. PRC's clients include American Express, AT&T, British Airways, DIRECTV, Federal Express and priceline.com. Headquartered in Ft. Lauderdale, Florida, the Company employs over 10,000 Consumer Care Representatives worldwide. For more information, visit www.prcnet.com. CONTACT: Glen Calder of TransMedia Group, +1-561-750-9800, ext. 16, or GCalder@transmediagroup.com