Precision Response Corporation Names Kobus Van der Westhuizen Vice President of PRC Energy PR Newswire -- January 7, 2003 FORT LAUDERDALE, Fla., Jan. 7 /PRNewswire/ -- Precision Response Corporation (PRC), a leading provider of outsourced consumer care services, has announced today the appointment of Kobus Van der Westhuizen to Vice President of PRC Energy, an operating unit dedicated to the unique customer care needs of the energy industry. (Photo: http://www.newscom.com/cgi-bin/prnh/20030107/FLTU013LOGO) "The experience that Van der Westhuizen brings to PRC Energy is a key differentiation for us in the marketplace," said George Puig, PRC's President and COO. "Our PRC Energy team knows energy and our customer care services cater to the specific needs of the energy companies by using the latest technology, integrated systems, process, management and performance reporting. We believe that this combination will foster greater efficiencies for PRC Energy clients, while enhancing both quality and service delivered to their customers." Van der Westhuizen joins the company with over ten years of combined energy customer service, call center management and CRM experience. During the past six years, he has been actively involved in the design, engineering and implementation of multi-channel contact centers and CRM strategies. He has worked with industry-leading corporations, such as IBM, Lucent Technologies, PQ Africa and NeuralAct. "As a customer service consultant for energy companies, I have been impressed with PRC's depth of experience, consumer-oriented focus, and fully integrated systems," says Kobus Van der Westhuizen, VP of Energy. "I am eager to be a part of a company that understands the complexity of the energy industry and the importance of quality service delivery to the end consumer." Most recently, Van der Westhuizen was a Managing Consultant focused on CRM and call center services within the Energy Business Transformation practice of PA Consulting Group. A native of South Africa, Van der Westhuizen received diplomas in business administration and law at RSA Technicon College, in South Africa. About PRC Energy PRC Energy is an operating unit of Precision Response Corporation (PRC) dedicated to the unique customer care needs of the energy industry. For over 20 years, PRC has been managing customer relationships for some of the world's leading corporations. PRC's seamless approach to customer care is backed by time-proven methodology, industry leading expertise, forward-thinking technology, and most importantly, the best-trained, most-qualified professionals in the customer care industry. PRC Energy provides integrated outsourcing for your customer service, CIS, CRM, Billing, Credit and Collections, Web-service, E-mail and IVR requirements. The PRC Energy team has extensive energy experience, understanding the full complexity of energy business dynamics. Headquartered in Ft. Lauderdale, Florida, the Company employs over 10,000 Consumer Care Experts worldwide. PRC Energy is an operating unit of PRC. For more information, visit www.prcnet.com/energy. CONTACT: Glen Calder of TransMedia Group, +1-561-750-9800, ext. 16, or GCalder@transmediagroup.com