PRC Launches a New Suite of Interactive Voice Services Offering the Broadest Range of Service Delivery Options PR Newswire -- November 12, 2002 Strategic Partnership With Intervoice Augments PRC's Existing IVR Solutions FORT LAUDERDALE, Fla., Nov. 12 /PRNewswire-FirstCall/ -- Precision Response Corporation (PRC), a leading provider of customer care services, announced today the launch of a new suite of interactive voice response (IVR) services. Provided through a strategic relationship with Intervoice, Inc. (Nasdaq: INTV), a world leader in converged voice and data solutions, this offering augments PRC's existing services suite to provide the broadest range of IVR service delivery options available. PRC is a division of USA Interactive (Nasdaq: USAI). (Photo: http://www.newscom.com/cgi-bin/prnh/20020515/USAILOGO ) The strategic relationship between PRC and Intervoice will allow PRC to provide its clients with a range of IVR service delivery options including hosted solutions and managed services for clients who wish to locate IVR systems on their premises or a co-location facility. PRC selected Intervoice as a partner in order to provide clients in diverse industries with a comprehensive array of voice self-service and voice portal technology solutions. "This partnership gives PRC a terrific opportunity to provide our clients with robust, leading-edge interactive voice technology solutions integrated with our portfolio of CRM services to meet the most demanding call automation and consumer care requirements," explains Wes O'Brien, PRC CEO. "By strategically providing IVR services for interactions where live agent contact is not necessary, PRC's clients will be able to reduce costs while enhancing the consumer's experience with self-service and voice-enabled Web applications." "PRC's customer-oriented focus and quality service in outsourcing call center solutions made them an ideal channel partner for Intervoice," said Bob Ritchey, President of Intervoice. "Our relationship with PRC affords our clients, who are looking to outsource their customer service applications or requirements, with a company of more than 20 years in proven customer care experience and program deployments." PRC's new IVR services offer clients and prospects a single source for IVR solution implementation and ongoing support to design, initiate and maintain an interactive voice-based customer relationship management system. This will enable PRC's clients to reduce operational costs, improve customer satisfaction and promote product and service differentiation. PRC's new Intervoice-based IVR services will include: * Traditional touch-tone functions, speech recognition, text-to-speech and speaker verification * Identifying and designing appropriate IVR applications * Project management * Tuning or adjustments to caller interfaces * Vocabularies of speech-driven applications, consulting, technical and maintenance support PRC will also integrate IVR solutions with its portfolio of consumer care solutions, which includes traditional inbound/outbound teleservices, B2B teleservices, CRM, Click-to-Chat, PRC NETPRO, Click-to-Talk and Web self-service. About PRC Precision Response Corporation (PRC), a division of USA Interactive, manages customer relationships for some of the world's leading corporations. With over 20 years of experience, PRC is a trusted outsourced provider of solutions such as Inbound/Outbound Teleservices, Email Management, Employee Care, IVR, Web Services and Fulfillment, each fully integrated to maximize service and quality. PRC's domestic operations includes 3 subsidiaries: Access Direct Telemarketing, a proactive consumer sales company, Hancock Information Group, a business-to-business lead generation company, and Avaltus, an eLearning and Learning Content Management company. Internationally, PRC offers its services in voice and web-enabled centers in both India and the Philippines. PRC's clients include American Express, AT&T, British Airways, DIRECTV, Federal Express and priceline.com. Headquartered in Ft. Lauderdale, Florida, the Company employs over 10,000 Consumer Care Representatives worldwide. For more information, visit www.prcnet.com. Contact: Glen Calder of TransMedia Group, +1-561-750-9800, ext. 16 GCalder@transmediagroup.com