PRC Energy Debuts At The Energy Marketing And Customer Service Conference PR Newswire -- October 17, 2002 PRC Energy Will Showcase its Energy Environments Solution (Booth #4) At the Hyatt Regency, New Orleans, LA - October 21-24 FORT LAUDERDALE, Fla., Oct. 17 /PRNewswire/ -- PRC Energy, an operating unit of Precision Response Corporation (PRC) dedicated to the unique customer care needs of the energy marketplace, will make its energy industry debut at the upcoming Energy Marketing and Customer Service Conference and Expo (EMACS). EMACS will be held from October 21-24 at the Hyatt Regency in New Orleans, LA. (Photo: http://www.newscom.com/cgi-bin/prnh/20020515/USAILOGO) At the show, PRC Energy will showcase its "Energy Environments," which refers to the technology, methodology, management and training created for the specific requirements of the utility industry, ensuring a shorter implementation time, lower costs and better results for energy companies looking to outsource their customer care and billing solutions. "Over the course of several years, PRC has managed customer care functions for some of the world's leading companies," explains George Puig, PRC's President and COO. "The results have been consistent for every one of our clients, including those in energy. Costs are minimized, service quality is improved, regulatory standards are exceeded and profits are increased. PRC's Energy Environments is what clearly differentiates us from our competitors and the results prove this approach is working." PRC Energy provides energy-specific outsourcing services including traditional Telephone and Web Consumer Care, CIS, Billing, E-mail and IVR, all integrated into one CRM solution. By tightly incorporating these services into a single business process, energy companies can reduce operating costs and enhance profitability, while improving customer service levels and increasing their competitive advantage. The PRC Energy team will be exhibiting at EMACS with two of its key strategic partners-Siebel Systems, Inc. and Intervoice. Attending from PRC Energy is the recently appointed Vice President of Energy, Kobus Van Der Westhuizen, a former energy consultant and expert in energy customer care, along with several other top PRC Energy executives. EMACS is an annual event designed to provide a forum for the discussion of common issues facing gas and electric executives as they transition themselves to a customer service and marketing driven industry. Topics covered at the show include: new products and services, e-commerce, online customer service, customer contact centers, billing, customer relationship management, energy management strategies and research and segmentation. About PRC Energy PRC Energy is an operating unit of Precision Response Corporation (PRC) dedicated to the unique customer care needs of the energy industry. For over 20 years, PRC has been managing customer relationships for some of the world's leading corporations. PRC's seamless approach to customer care is backed by time-proven methodology, industry-leading expertise, forward-thinking technology, and most importantly, the best trained, most qualified professionals in the customer care industry. PRC Energy provides integrated outsourcing for all your customer service, CIS, CRM, Billing, Credit and Collections, Web-service, E-mail and IVR requirements. The PRC Energy team has extensive energy experience, understanding the full complexity of energy business dynamics. Headquartered in Ft. Lauderdale, Florida, the Company employs over 10,000 Consumer Care Experts worldwide. For more information, visit www.prcnet.com/energy. Contact: Glen Calder (561) 750-9800, ext. 16 GCalder@transmediagroup.com