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ICE.com Will Rely on AlertSite's Monitoring Service for Busy Valentine's Day Rush
1/28/2008
ICE.com is one of the
largest and most respected online jewelers and is preparing for its busiest
time of the year, Valentine's Day. As one of the top 50 internet retailers,
it's a crucial time for ICE.com's web site to be constantly running at peak
performance and they have turned to AlertSite(R), one of the world's
leading web site performance management solutions providers, to make sure
it does.
"Our relationship with AlertSite goes well beyond monitoring our site
from multiple locations, but includes the revolutionary technology of
DejaClick(TM), which allows us to monitor the speed and availability of
transactions," said Ted Guglielmi, Chief Technology Officer of ICE.com.
"AlertSite will make certain that we are prepared for the heavy load of
Valentine's Day and that during peak times our customers have a pleasant
and consistent experience."
AlertSite's Business Transaction Monitor with DejaClick is the first
inside-the-browser transaction record and playback system that employs
TrueUser(TM) browser content capture to monitor web application
performance. It provides a true-to-life web experience that observes the
web page content from the perspective of the desktop user. In addition,
DejaClick saves time and money by automating the scripting process used to
monitor web transactions.
"In diamond terms, ICE.com's clarity is flawless in the online retail
world, and it's because they are dedicated to improving their customers'
experience," said Ken Gross, President and CEO of AlertSite. "It's no
accident that leading direct retailers have selected AlertSite and consider
DejaClick the best monitoring platform in the industry."
ICE.com is widely regarded as a trendsetter and tastemaker in online
jewelry, featuring a large selection of high-quality, stylish designs. The
company serves hundreds of thousands of online shoppers looking for the
latest styles, great value, unmatched security, and individualized customer
service. Since acquiring Diamond.com, a leading provider of diamond rings
and jewelry, ICE.com has become one of the largest online retailers of
affordable luxury goods.
AlertSite is a leading provider of web performance management solutions
that ensure a customer's web-based services and applications are always
available and running at peak performance. More than 2,300 customers
worldwide rely on AlertSite to understand and enhance the end-user web
experience, including Rooms To Go, Purina Mills, Sierra Trading Post and
Vermont Teddy Bear. http://www.AlertSite.com.
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